Acceptance of the general terms and conditions of sale
We inform you that the general terms and conditions of sale, provided below, indicate, in compliance with current consumer protection regulations, the conditions and methods for proceeding with online purchases on the website. www.ilnuovomondoshop.it of products in a safe, easy, and convenient manner. By placing an order through the various available methods, the Customer declares that they have reviewed all the information provided during the purchase process and fully accept the general and payment terms outlined below. By placing an order on this site, the customer declares to be of legal age, to have reviewed the sales conditions, the proposed payment methods, and to be aware of the entire purchase procedure. Any contractual or extra-contractual liability on the part of the company for direct or indirect damage to persons and/or property caused by the failure to accept, even partially, an order is excluded. The company reserves the right to modify these general sales conditions at any time by publishing the changes on the website.
Purchase method
For each product, a description containing its main features is available on the website. All purchase support information is to be understood as simple generic informational material. It is understood that the image accompanying the product description may not perfectly represent its characteristics, but may differ in color, size, or accessory products shown in the picture. All purchase support information is to be understood as simple generic informational material, not referring to the actual characteristics of a single product. The correct receipt of the order is confirmed by Nuovo Mondo through an automatic email response, sent to the email address provided by the customer at the time of registration. This confirmation message will include an "order number," to be used in any communication with the company. The message will include all the data entered by the customer, who agrees to verify its accuracy and promptly communicate any corrections to the address assistenza@ilnuovomondoshop.it.
Product availability
The availability of products refers to the status at the time the customer views the product pages; however, this should be considered purely indicative because, due to multiple users browsing the site simultaneously, products may be sold to others before the order is confirmed. Even after the order confirmation email has been sent, cases of partial or total unavailability of the goods may occur. In such an event, the customer will be promptly informed and can decide whether to accept delivery of only the available products, wait for the requested goods to arrive in stock, or request the cancellation of the order by notifying customer service via email.
Payment methods
Prices may vary without prior notice, and the only correct price is the one indicated at the time of order confirmation. The shipment of goods takes place only after receipt of payment. In case of order cancellation after payment has been made Il Nuovo Mondo commits to refunding, in agreement with the customer, the amount paid by the customer within 5 working days of the cancellation. In cases of purchasing goods with the payment method "PayPal," at the time of completing the online transaction, PayPal will immediately charge the amount related to the purchase made. It is NOT necessary to be a PayPal user to use it. In the case of payment by credit card, the customer must complete the transaction on the external portal worldlineitalia.it, and in case of a refund, it is necessary to contact customer support directly via the email address assistenza@ilnuovomondoshop.it to send the information and arrange the refund. Refunds are made using the same payment method used for the purchase.
Preorders
The platform offers all customers the possibility to place preorders, that is, to purchase products before their official release dates. In such cases, it is often possible, in addition to making a regular purchase, to choose to pay a deposit (or down payment), which usually amounts to 30% of the proposed price for the product in question. It is important to note that if this second option is chosen, the shipping costs will not be charged initially but will still be added upon completion of the payment. When purchasing through this process, thus making a partial payment, it is not possible to alter the amount of the deposit from what is proposed by the site. When the product becomes available on the site, preorders that have been fully paid are forwarded to the warehouse to be processed and shipped, while those who have paid a deposit receive an email requesting them to complete the purchase by paying the remaining balance and the shipping costs. To do so... Il Nuovo Mondo It offers up to one month of time, after which you can cancel the order at any time with retention of the deposit paid (or 30% of the amount if the product has been paid for in full).
Until the release of the item, for the first thirty days from the first payment, a refund is guaranteed to anyone who wishes to cancel the pre-order regardless of the payment method used. After this one-month period, Nuovo Mondo may exercise the right to retain the amounts already paid (or 30% of the amount if the product has been paid for in full).
The release date indicated within the products is indicative and potentially not up-to-date. Numerous external factors can indeed cause a delay in the release of items, and to have a more accurate date it is always recommended to ask for confirmation before proceeding with an order. Since the dates shown on the product pages refer to when their sale begins, the staff of the Il Nuovo Mondo He/she is always available to monitor the release forecasts of the articles upon request. If the release of a product is postponed due to reasons external to the site and not dependent on its staff, the requirements and rules regarding pre-order cancellations and any refunds remain unchanged.
Responsibility
Il Nuovo Mondo No responsibility is assumed for service disruptions attributable to force majeure or unforeseen circumstances, even if dependent on malfunctions and disruptions of the internet network, in the event that the order cannot be executed within the timeframes specified in the contract. The availability of each item is provided for informational purposes only, is not contractual in nature, and no liability can be attributed to the seller in the event of unavailability of one or more products.
Last updated: March 2024.